Refund Policy
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Debit/ Credit Card | Debit/ Credit Card | 10 Working Days |
| Modes of Refund | Description |
|---|---|
| Debit Card or Credit Card | If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Bab Al-Saif Est, please contact your personal bank. |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Pre-Paid Orders Failed/False Delivery Refund Grid:
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Debit/Credit Card | Debit/Credit Card | 25 Working Days |
